To the Ki Mobility family,
Like you, we're closely monitoring the quickly developing effects of the Coronavirus (COVID-19) pandemic. At Ki Mobility, we take very seriously our responsibility to care for our family - our customers, team members, and the people who use our products. We realize the population you serve is among the most vulnerable, and we are doing everything we can to support you in providing our products to those who need them.
With that in mind, here are a few things we want you to know:
Business operations at Ki Mobility will continue with as little disruption as is possible. Be aware that both Fedex and UPS have discontinued service to some areas which may inhibit our ability to get products to you. Otherwise, we are taking the necessary steps to ensure we can continue shipping products and repair parts to you on time.
Our customer support continues to be available through firstname.lastname@example.org or by phone at 1.800.981.1540 (USA and Canada) and +44 8001 017004 (UK). Remember, Ki Online is always available for quotes and orders!
Our sales representatives have been advised to discontinue visiting facilities in order to mitigate the spread of the virus. They will continue to be available to you through phone, email, and virtual meetings.Your in-person interaction with them will be limited to essential activities. They have been instructed in the proper precautions that are necessary to protect your and their health.
Through TermSync you can communicate with our accounts receivable department and make electronic payments online. Please contact Molly Sankey (email@example.com) if you would like additional information on this service.
At Ki Mobility
One of the lessons we have learned about minimizing the virus's transmission is to reduce density and maximize social distancing. We've restricted all non-essential travel of any type, including vendor visits to our headquarters. We're cancelling attendance at large meetings and gatherings.
In our offices, we are moving to flexible working arrangements such as telecommuting. We are following CDC guidelines for those who continue to work onsite.
As always, we are committed to being responsive to your needs and the needs of your clients. We will continue to monitor this fluid situation closely and update you when more information is made available.
We are here for you.